Lower is better
AI Price per Outcome Leaderboard
The number that most directly determines AI customer service ROI: what a completed AI resolution costs before the bill arrives. Queue Bench collects only published per-outcome, per-resolution, per-session and comparable AI prices. No back-calculations from seat costs, no estimates.
Per resolved conversation (USD/automated resolution)
| Rank | Vendor | Value (USD/automated resolution) | Note | Source |
|---|---|---|---|---|
| 1 |  HubSpot Service Hub | $0.50/resolution | Messaging channel; voice (beta) billed per minute | Product page |
| 2 | Help Scout | $0.75/resolution | Pricing page | |
| 3= |  Gorgias | $0.90/automated interaction | Billed only when the AI resolves a conversation. Annual billing (Basic and Pro); monthly billing $1.00 | Pricing page |
| 3= |  Lorikeet | $0.90/resolution | Scale plan (chat/email/SMS); Start $0.99; voice $1.20-$1.50; plus $2,100-$5,100/month platform fee | Pricing page |
| 5= |  eDesk | $0.99/outcome | Once per ticket regardless of reply count | Pricing page |
| 5= |  Intercom | $0.99/outcome | Pricing page | |
| 7 |  Jira Service Management | $1.00/AI agent resolution | Source | |
| 8 |  Zendesk | $1.50/automated resolution | Committed rate (100+ bought ahead); pay-as-you-go $2.00; 5-10 resolutions included per agent per month | Pricing page |
Per session (USD/session)
| Rank | Vendor | Value (USD/session) | Note | Source |
|---|---|---|---|---|
| 1= |  Freshchat | $0.49/session | Sold as $49 per 100 sessions; 500 sessions included on Growth | Pricing page |
| 1= |  Freshdesk | $0.49/session | Sold as $49 per 100 sessions; 500 sessions included on Growth | Pricing page |
Per conversation (USD/conversation)
| Rank | Vendor | Value (USD/conversation) | Note | Source |
|---|---|---|---|---|
| 1 |  Salesforce Service Cloud | $2.00/conversation | Pricing page |
Bundle pricing (USD/50-resolution pack)
| Rank | Vendor | Value (USD/50-resolution pack) | Note | Source |
|---|---|---|---|---|
| 1 |  LiveChat | $49.50/50 resolutions | 10-200 resolutions included per month by plan | Pricing page |
Credits (USD/credit)
| Rank | Vendor | Value (USD/credit) | Note | Source |
|---|---|---|---|---|
| 1 |  eesel AI | $299/month for 500 credits | Teammate plan; free trial 100 credits; overage $0.80/credit | Pricing page |
Per automated ticket (USD/automated ticket)
| Rank | Vendor | Value (USD/automated ticket) | Note | Source |
|---|---|---|---|---|
| 1 |  Siena AI | $0.90/automated ticket | Plus $750/month platform fee required | Pricing page |
Not ranked
| Vendor | Reason |
|---|---|
| Front | Quote only |
| Zoho Desk | No published price |
| Kustomer | No published price |
| Gladly | No published price |
| Hiver | No published price |
| HappyFox | Conflicting prices across sources |
| Tidio | Conflicting prices across sources |
| Crisp | No published price |
| Richpanel | Conflicting prices across sources |
| Missive | No published price |
| Decagon | No published price |
| Sierra | No published price |
| Ada | No published price |
| Forethought | Quote only |
| Netomi | No published price |
| Yuma AI | Quote only |
| Parloa | No published price |
| Cognigy | No published price |
| PolyAI | No published price |
| Maven AGI | No published price |
Methodology
Sample: 34 helpdesk and AI customer service vendors evaluated: 14 ranked (published per-unit AI price), 3 price on request, 14 no published AI pricing, 3 conflicting data across sources.
Limitations: List prices are not negotiated rates. Billing units differ across vendors: resolutions, sessions, conversations, credits and bundles are not directly comparable across groups. Published prices change without notice. Claimed resolution rates are not independently verified. Vendors requiring a sales inquiry for any pricing are recorded as price on request.