Gorgias
Gorgias is a helpdesk with an AI Agent for Shopify-led ecommerce brands, ranked on AI price per outcome at $1.00 per automated interaction on monthly billing ($0.90 on annual Basic and Pro). It sits joint 16th on channel coverage with 6 native channels of 12, and it is not ranked on seat cost because Gorgias prices by monthly ticket volume, never per agent. Plans include 30, 190 or 530 automated interactions a month, and no overage rate is published.
3rd AI Price per Outcome
Benchmark positions
- AI price per outcome
-
- 3rd= in Per resolved conversation
- Seat cost
- Not applicable
- Channel coverage
- 16th= with 6 native channels
Facts
- G2 rating
- 4.6 / 5 (582 reviews)
Pricing
AI price per outcome
| Plan / tier | Price | Unit |
|---|---|---|
| AI Agent, monthly billing (all plans) | $1.00 | automated interaction |
| AI Agent, annual billing (Basic and Pro) | $0.90 | automated interaction |
| AI Agent, Advanced (table) | $0.85 | automated interaction |
| Monthly outcomes | Est. bill |
|---|---|
| 500 | N/A |
| 2,000 | N/A |
| 10,000 | N/A |
Channel coverage
6 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Add-on |
| SMS | Add-on |
| Native | |
| Facebook Messenger | Native |
| Native | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Not stated |
| Help center / knowledge base | Native |
| Community forum | Not stated |
| Slack / Teams | Not stated |
Data as of 8 October 2026