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Benchmark positions

AI price per outcome
  • 5th= in Per resolved conversation
Seat cost
  • 8th at 25 agents
  • 11th at 5 agents
  • 7th at 100 agents
Channel coverage
22nd= with 5 native channels

Facts

HQ
New York, US
G2 rating
4.5 / 5 (80 reviews)

Pricing

AI price per outcome

Plan / tierPriceUnit
AI Agent outcome$0.99per outcome, once per ticket
Monthly AI bill at list price (upper bound)
Monthly outcomesEst. bill
500$495
2,000$1,980
10,000$9,900

Seat pricing

PlanMonthlyAnnual / monthEmailChat
Essential$49.00$39.00YesYes
Growth$115$89.00YesYes
Professional$149$119YesYes
EnterpriseN/AN/AYesYes

Channel coverage

5 native channels of 12

Channel Status
Email Native
Live chat Add-on
Voice / phone Add-on
SMS Not stated
WhatsApp Native
Facebook Messenger Native
Instagram Native
X (Twitter) Native
In-app / mobile SDK Not stated
Help center / knowledge base Add-on
Community forum Not stated
Slack / Teams Not stated

Data as of 8 October 2026