Zoho Desk
Zoho Desk is Zoho's helpdesk with the Zia AI assistant, and with no published per-resolution or per-conversation AI price it is not ranked on AI price per outcome. Zoho prices Desk by region and currency, so seat cost stays unranked until the US price list is settled, while channel coverage puts it joint 2nd with 9 native channels of 12. The Standard plan caps at 5 users, so larger teams start at Professional.
2nd Channel and Language Coverage
Benchmark positions
- AI price per outcome
-
- No published price
- Seat cost
- Price varies by region
- Channel coverage
- 2nd= with 9 native channels
Facts
- HQ
- Chennai, India (Zoho)
- Founded
- 1996 (Zoho)
- Ownership
- Private (Zoho)
- G2 rating
- 4.4 / 5 (7,983 reviews)
Pricing
Seat pricing
| Plan | Monthly | Annual / month | Chat | |
|---|---|---|---|---|
| Express | $9.00 | $7.00 | Yes | No |
| Standard | $20.00 | $14.00 | Yes | Yes |
| Professional | $35.00 | $23.00 | Yes | Yes |
| Enterprise | $50.00 | $40.00 | Yes | Yes |
Channel coverage
9 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Via integration |
| SMS | Add-on |
| Native | |
| Facebook Messenger | Native |
| Native | |
| X (Twitter) | Native |
| In-app / mobile SDK | Native |
| Help center / knowledge base | Native |
| Community forum | Native |
| Slack / Teams | Not stated |
Data as of 8 October 2026