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Benchmarks

Leaderboards

Ranked benchmarks for AI price per outcome, seat cost, and channel coverage across helpdesk and AI customer service software.

lower is better USD/outcome

AI Price per Outcome

Published cost per successful AI-resolved conversation, before human escalation. Lower is better.

Last run: 2026-10-08
higher is better native channels

Channel and Language Coverage

Count of channels where support is native (not an add-on, not integration-only) out of 12 tracked: email, live chat, voice, SMS, WhatsApp, Facebook Messenger, Instagram, X/Twitter, in-app SDK, help center, community forum, and Slack/Teams. Higher is better.

Last run: 2026-10-08
lower is better USD/seat/year

Seat Cost

Published annual cost per agent seat on the cheapest plan that includes both email and live chat, billed annually. Lower is better.

Last run: 2026-10-08