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Run date: 2026-10-08

AI Price per Outcome | Run #1

34 helpdesk and AI customer service vendors evaluated: 14 ranked (published per-unit AI price), 3 price on request, 14 no published AI pricing, 3 conflicting data across sources.

Run date Edition #1 Full run →
Methodology

Sample: 34 helpdesk and AI customer service vendors evaluated: 14 ranked (published per-unit AI price), 3 price on request, 14 no published AI pricing, 3 conflicting data across sources.

The run read each vendor public pricing page for a per-outcome, per-resolution, per-session, per-conversation, bundle or credit price for their AI agent product. Only figures on a publicly accessible page without a sales inquiry qualify as ranked. Prices in USD. Vendors are grouped by comparable billing unit: per resolved conversation, per session, per automated ticket, per conversation, bundle, credits. The headline group is the largest. Within each group, lower price ranks higher.

Limitations: List prices are not negotiated rates. Billing units differ across vendors: resolutions, sessions, conversations, credits and bundles are not directly comparable across groups. Published prices change without notice. Claimed resolution rates are not independently verified. Vendors requiring a sales inquiry for any pricing are recorded as price on request.

Per resolved conversation

Rank Vendor Value (USD/automated resolution) Note Source
1 HubSpot Service Hub $0.50/resolution Messaging channel; voice (beta) billed per minute Product page
2 Help Scout $0.75/resolution Pricing page
3= Gorgias $0.90/automated interaction Billed only when the AI resolves a conversation. Annual billing (Basic and Pro); monthly billing $1.00 Pricing page
3= Lorikeet $0.90/resolution Scale plan (chat/email/SMS); Start $0.99; voice $1.20-$1.50; plus $2,100-$5,100/month platform fee Pricing page
5= eDesk $0.99/outcome Once per ticket regardless of reply count Pricing page
5= Intercom $0.99/outcome Pricing page
7 Jira Service Management $1.00/AI agent resolution Source
8 Zendesk $1.50/automated resolution Committed rate (100+ bought ahead); pay-as-you-go $2.00; 5-10 resolutions included per agent per month Pricing page

Per session

Rank Vendor Value (USD/session) Note Source
1= Freshchat $0.49/session Sold as $49 per 100 sessions; 500 sessions included on Growth Pricing page
1= Freshdesk $0.49/session Sold as $49 per 100 sessions; 500 sessions included on Growth Pricing page

Per conversation

Rank Vendor Value (USD/conversation) Note Source
1 Salesforce Service Cloud $2.00/conversation Pricing page

Bundle pricing

Rank Vendor Value (USD/50-resolution pack) Note Source
1 LiveChat $49.50/50 resolutions 10-200 resolutions included per month by plan Pricing page

Credits

Rank Vendor Value (USD/credit) Note Source
1 eesel AI $299/month for 500 credits Teammate plan; free trial 100 credits; overage $0.80/credit Pricing page

Per automated ticket

Rank Vendor Value (USD/automated ticket) Note Source
1 Siena AI $0.90/automated ticket Plus $750/month platform fee required Pricing page

Not ranked

Rank Vendor Value (USD/outcome) Note Source
Not ranked
Quote Front Quote only Source
n/p Zoho Desk No published price Source
n/p Kustomer No published price Source
n/p Gladly No published price Source
n/p Hiver No published price Source
n/p HappyFox Conflicting prices across sources Source
n/p Tidio Conflicting prices across sources Source
n/p Crisp No published price Source
n/p Richpanel Conflicting prices across sources Source
n/p Missive No published price Source
n/p Decagon No published price Source
n/p Sierra No published price Source
n/p Ada No published price Source
Quote Forethought Quote only Source
n/p Netomi No published price Source
Quote Yuma AI Quote only Source
n/p Parloa No published price Source
n/p Cognigy No published price Source
n/p PolyAI No published price Source
n/p Maven AGI No published price Source

Sources

  1. zendesk: Committed automated resolutions ... $1.50 $1.50 $1.50 — https://www.zendesk.com/pricing/ (read 2026-10-08)
  2. freshdesk: Additional AI Agent sessions $49/100 sessions — https://www.freshworks.com/freshdesk/omni/pricing/ (read 2026-10-08)
  3. intercom: $0.99 per outcome — https://www.intercom.com/pricing (read 2026-10-08)
  4. help-scout: AI Answers Add-on $0.75 / resolution. Pay per resolution on a monthly basis. — https://www.helpscout.com/pricing/ (read 2026-10-08)
  5. front: Autopilot ... Starting at $0.05 /conversation ... Talk to sales — https://front.com/pricing (read 2026-10-08)
  6. gorgias: AI Agent, annual billing (Basic and Pro) $0.90 per automated interaction — https://www.gorgias.com/pricing (read 2026-10-08)
  7. hubspot: Messaging $0.50 per resolution — https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent (read 2026-10-08)
  8. zoho-desk: up to 30 million free tokens per month (Hebrew page text: 'עד 30 מיליון אסימונים בחינם בחודש'); first pass English: 'up — https://www.zoho.com/desk/pricing.html (read 2026-10-08)
  9. kustomer: No AI pricing published — https://www.kustomer.com/ (read 2026-10-08)
  10. gladly: No AI pricing published — https://www.gladly.com/ (read 2026-10-08)
  11. hiver: No AI pricing published — https://hiverhq.com/ (read 2026-10-08)
  12. happyfox: Chatbot $0.33 per resolution ... Get a Demo — https://www.happyfox.com/pricing/ (read 2026-10-08)
  13. salesforce-service-cloud: Conversations | Pay per Conversation as you scale Agentforce. | $ 2 | USD/Per conversation | Customer-facing Agents — https://www.salesforce.com/agentforce/pricing/ (read 2026-10-07)
  14. tidio: Lyro AI Agent | Starts at | $ | 32.50 | /mo. | From 50 Lyro AI conversations — https://www.tidio.com/pricing/ (read 2026-10-08)
  15. livechat: Extra AI resolutions package (50) | $49.50 | $49.50 — https://www.livechat.com/pricing/ (read 2026-10-07)
  16. crisp: Pay as you go: $0.00 | Estimation based on $0.05 per conversation | $5 of AI conversations. — https://hugo.ai/en/ (read 2026-10-08)
  17. richpanel: AI agents | ~$0.20per AI handled conversationi — https://www.richpanel.com/pricing (read 2026-10-08)
  18. edesk: AI Agent included | $0.99 per outcome — https://www.edesk.com/pricing/ (read 2026-10-07)
  19. missive: Missive AI credits or BYOK — https://missiveapp.com/pricing (read 2026-10-08)
  20. jira-service-management: Price: $1.00 per AI agent resolution. | Included allowance: None. AI agent resolutions are billed from the first successful resolution — https://www.atlassian.com/licensing/service-collection (read 2026-10-07)
  21. freshchat: Freddy AI Agent ($49 per 100 sessions) | First 500 sessions included.$49 per 100 sessions. — https://www.freshworks.com/live-chat-software/pricing/ (read 2026-10-08)
  22. decagon: No AI pricing published — https://decagon.ai (read 2026-10-08)
  23. sierra: No AI pricing published — https://sierra.ai (read 2026-10-08)
  24. ada: No AI pricing published — https://www.ada.cx (read 2026-10-08)
  25. forethought: No AI pricing published — https://forethought.ai (read 2026-10-08)
  26. netomi: No AI pricing published — https://www.netomi.com (read 2026-10-08)
  27. yuma: $14,400 /yr ~ $1.20 per resolution 12,000 resolutions / year — https://www.yuma.ai/pricing (read 2026-10-08)
  28. eesel-ai: $0/month 100 credits to try everything — https://www.eesel.ai/pricing (read 2026-10-07)
  29. lorikeet: Chat, Email, SMS (Inbound/Outbound) | $0.99 | $0.90 | Custom — https://www.lorikeetcx.ai/pricing (read 2026-10-07)
  30. parloa: No AI pricing published — https://www.parloa.com (read 2026-10-08)
  31. cognigy: No AI pricing published — https://www.cognigy.com (read 2026-10-08)
  32. polyai: No AI pricing published — https://poly.ai (read 2026-10-08)
  33. maven-agi: No AI pricing published — https://www.mavenagi.com (read 2026-10-08)
  34. siena-ai: Automation Pack: Automate tickets at just $0.90 each — https://www.siena.cx/pricing (read 2026-10-07)