Freshchat
Freshchat is the Freshworks messaging product, sold apart from Freshdesk, and its Freddy AI Agent ranks in the per-session group of AI price per outcome at $49 per 100 sessions. It sits joint 2nd on seat cost at 25 agents ($5,700 a year on Growth, annual billing) and joint 4th on channel coverage with 8 native channels of 12. A Free plan covers up to 10 agents and sits outside the ranking.
1st AI Price per Outcome
2nd Seat Cost
Benchmark positions
- AI price per outcome
-
- 1st= in Per session
- Seat cost
-
- 2nd= at 25 agents
- Channel coverage
- 4th= with 8 native channels
Facts
- HQ
- San Mateo, California, US (Freshworks)
- Founded
- 2010 (Freshworks)
- Ownership
- Public, Nasdaq: FRSH (Freshworks)
Pricing
AI price per outcome
| Plan / tier | Price | Unit |
|---|---|---|
| Freddy AI Agent sessions | $49.00 | per 100 sessions (= $0.49 per session, inference) |
| Monthly outcomes | Est. bill |
|---|---|
| 500 | N/A |
| 2,000 | N/A |
| 10,000 | N/A |
Seat pricing
| Plan | Monthly | Annual / month | Chat | |
|---|---|---|---|---|
| Free | $0.00 | $0.00 | Yes | Yes |
| Growth | $23.00 | $19.00 | Yes | Yes |
| Pro | $59.00 | $49.00 | Yes | Yes |
| Enterprise | $95.00 | $79.00 | Yes | Yes |
Channel coverage
8 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Add-on |
| SMS | Native |
| Native | |
| Facebook Messenger | Native |
| Native | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Native |
| Help center / knowledge base | Not stated |
| Community forum | Not stated |
| Slack / Teams | Native |
Data as of 8 October 2026