Vendors | Queue Bench

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Ada

Ada sells an AI agent to enterprises, and its pricing address is a demo booking with no price, so it is not ranked on AI price per outcome. Seat cost does not apply, and it sits joint 4th on channel coverage with 8 native channels of 12. Ada states 60 languages for messaging and email and 42 for voice.

Cognigy (NICE)

Cognigy, part of NICE, sells enterprise AI agents and defines a billable conversation without publishing a price, so it is not ranked on AI price per outcome. Seat cost does not apply, and it sits joint 22nd on channel coverage with 5 native channels of 12. Up to 50 user inputs in under 24 hours count as one billable conversation, whether an AI agent or a human handles it.

Decagon

Decagon builds AI agents for chat, voice and email at enterprise companies, and with no published price it is not ranked on AI price per outcome. Seat cost does not apply to Decagon's AI agent platform, and it sits joint 16th on channel coverage with 6 native channels of 12. Decagon states support for 70+ languages.

Crisp

Crisp is a customer messaging platform whose Hugo AI Agent has a cost estimate but no rate card, so it is not ranked on AI price per outcome. It sits 1st on channel coverage with 11 native channels of 12, and joint 2nd on seat cost at 5 agents, the only team size it is ranked at ($1,140 a year: Essentials on monthly billing, times 12). Plans are priced per workspace with seats included (Mini 4, Essentials 10, Plus 20 or more), and only monthly billing carries a published price.

eesel AI

eesel AI runs AI agents on top of existing helpdesks such as Zendesk and Freshdesk, and it ranks on AI price per outcome on credits, from $299 a month for 500 credits, where one ticket or one chat is one credit. Seat cost does not apply because there is no per-seat price, and it sits joint 4th on channel coverage with 8 native channels of 12. Slack questions, scheduled agents and reports also use credits, and above 5,000 credits a month pricing moves to a sales quote.

eDesk

eDesk is a support helpdesk for ecommerce sellers, and its AI Agent ranks on AI price per outcome at $0.99 per outcome, included in every plan. It sits 8th on seat cost at 25 agents ($11,700 a year on Essential, annual billing) and joint 22nd on channel coverage with 5 native channels of 12. An outcome is charged once per ticket, only when the AI Agent answers the customer or takes an action for them.

Forethought

Forethought sells the Solve AI agent with Triage, Assist and Discover for support teams, and every plan is Get a Quote, so it is quote only and not ranked on AI price per outcome. Seat cost does not apply, and it sits joint 22nd on channel coverage with 5 native channels of 12. Its price blends a platform access fee with an outcome-based charge.

Freshchat (Freshworks, sold separately)

Freshchat is the Freshworks messaging product, sold apart from Freshdesk, and its Freddy AI Agent ranks in the per-session group of AI price per outcome at $49 per 100 sessions. It sits joint 2nd on seat cost at 25 agents ($5,700 a year on Growth, annual billing) and joint 4th on channel coverage with 8 native channels of 12. A Free plan covers up to 10 agents and sits outside the ranking.

Freshdesk and Freshdesk Omni (Freshworks, Freddy AI)

Freshdesk is the Freshworks helpdesk, and its Freddy AI Agent ranks in the per-session group of AI price per outcome at $49 per 100 sessions. It sits 7th on seat cost at 25 agents ($8,700 a year on Freshdesk Omni Growth, annual billing) and joint 10th on channel coverage with 7 native channels of 12. A session is a 24-hour chat window or a 72-hour email window, billed whether or not the AI resolves the request.

Front

Front is a customer operations platform for B2B teams, and its Autopilot AI agent is not ranked on AI price per outcome because only a starting price with a sales call is published. It sits 10th on seat cost at 25 agents ($19,500 a year on Professional, annual billing) and joint 4th on channel coverage with 8 native channels of 12. Professional caps at 50 seats, so 100 agents means Enterprise, which is sold on annual billing only.

HappyFox

HappyFox is a helpdesk sold next to separate Chatbot, Autopilot and HappyFox AI products, and its two Chatbot price models (per resolution on the pricing hub, flat per agent on the Chatbot page) leave it unranked on AI price per outcome as conflicting. Seat cost does not apply because live chat is a separate product from Help Desk, and channel coverage puts it joint 10th with 7 native channels of 12. Help Desk Basic caps at 5 agents.

Gladly

Gladly sells a retail-trained AI customer service platform, and its pricing address leads to a demo request with no price, so it is not ranked on AI price per outcome or seat cost. It sits joint 4th on channel coverage with 8 native channels of 12, voice and SMS among them. Product names have changed: Sidekick is now Gladly (the AI) and Gladly Hero is now Gladly Team (the platform).

HubSpot Service Hub (plus Breeze customer agent)

HubSpot Service Hub is HubSpot's customer service software, and its customer agent is ranked on AI price per outcome at $0.50 per resolution, paid in HubSpot Credits. It sits 11th on seat cost at 25 agents ($27,000 a year on Professional, annual billing, because Starter caps at 10 users) and joint 16th on channel coverage with 6 native channels of 12. The customer agent needs Professional or Enterprise, and a resolution counts once a conversation goes 72 hours without a handoff to a human.

Gorgias

Gorgias is a helpdesk with an AI Agent for Shopify-led ecommerce brands, ranked on AI price per outcome at $1.00 per automated interaction on monthly billing ($0.90 on annual Basic and Pro). It sits joint 16th on channel coverage with 6 native channels of 12, and it is not ranked on seat cost because Gorgias prices by monthly ticket volume, never per agent. Plans include 30, 190 or 530 automated interactions a month, and no overage rate is published.

Intercom (helpdesk plus Fin)

Intercom is a helpdesk sold with the Fin AI Agent, ranked on AI price per outcome at $0.99 per outcome. It sits joint 2nd on seat cost at 25 agents ($5,700 a year on Essential, annual billing) and joint 10th on channel coverage with 7 native channels of 12. A Fin outcome can be a resolution, a Procedure handoff, a disqualification or a self-serve routing, charged at most once per conversation.

Hiver (Hiver Omni; Hiver in Gmail is a separate product)

Hiver Omni is an omnichannel customer service platform whose AI Agents come on every plan with no published price, so it is not ranked on AI price per outcome. It sits joint 5th on seat cost at 25 agents ($7,500 a year on Growth, annual billing) and joint 22nd on channel coverage with 5 native channels of 12. Seats start at 2, then 5, then grow in steps of 5, and Hiver in Gmail is a separate product with its own prices.

Help Scout

Help Scout is a customer communication platform for growing businesses, ranked on AI price per outcome at $0.75 per resolution for its AI Answers add-on. It sits joint 5th on seat cost at 25 agents ($7,500 a year on Standard, annual billing) and joint 4th on channel coverage with 8 native channels of 12. Standard caps at 25 users, so a 100-agent team needs Pro, which is sold through a demo and has a 10-user minimum.

Kustomer

Kustomer is a customer service platform with its own AI agents and solutions for retail, finance, travel and health teams. It publishes no prices, saying every CX team's setup is different, so it is not ranked on AI price per outcome or seat cost, and it sits joint 22nd on channel coverage with 5 native channels of 12. Voice, SMS and WhatsApp count as add-ons, with Voice and WhatsApp sold pay as you go.

Jira Service Management (customer service use)

Jira Service Management is Atlassian's service desk, sold inside the Service Collection, and its customer service AI agent ranks on AI price per outcome at $1.00 per AI agent resolution with no included allowance. It sits 1st on seat cost at 25 agents ($5,650 a year on Standard, annual billing) and 30th on channel coverage with 4 native channels of 12. Standard is priced in tiers, so the per-agent price falls as the team grows.

LiveChat (Text)

LiveChat, from Text, is chat software for B2B SaaS companies and ecommerce stores, and its AI Agent ranks on AI price per outcome at $49.50 per pack of 50 AI resolutions. It sits joint 2nd on seat cost at 25 agents ($5,700 a year on Essential, annual billing) and joint 16th on channel coverage with 6 native channels of 12. Essential includes 10 AI resolutions a month and Growth 200, and several questions in one chat count as one resolution.

Lorikeet

Lorikeet is an AI concierge for complex and regulated businesses such as fintech and healthtech, ranked on AI price per outcome at $0.99 per chat, email or SMS resolution on the Start plan, plus a $2,100 a month platform fee paid annually. Seat cost does not apply, and it sits joint 10th on channel coverage with 7 native channels of 12. Unresolved tickets and escalations to a person are not charged.

Maven AGI

Maven AGI sells an enterprise AI agent platform that runs on top of existing helpdesks, and its pricing address is a demo form with no price, so it is not ranked on AI price per outcome. Seat cost does not apply, and it sits joint 10th on channel coverage with 7 native channels of 12. No language count is published.

Parloa

Parloa runs voice and chat AI agents for enterprise customer service, priced per minute for voice and per interaction for chat with no published rates, so it is not ranked on AI price per outcome. Seat cost does not apply, and it sits 33rd on channel coverage with 2 native channels of 12. Parloa states 140+ languages.

PolyAI

PolyAI builds voice agents for enterprises, priced per minute with no published rate, so it is not ranked on AI price per outcome. Seat cost does not apply, and it sits joint 31st on channel coverage with 3 native channels of 12. PolyAI states 75 languages.

Missive

Missive is a shared team inbox for email, SMS and social accounts, with use cases in support, sales and professional services. Its AI runs on Missive AI credits or your own key with no published price, so it is not ranked on AI price per outcome, and seat cost does not apply because no Missive plan names live chat among its inclusions. It sits joint 22nd on channel coverage with 5 native channels of 12, and seats cap at 5 users on Starter and 50 on Productive.

Netomi

Netomi sells an enterprise agentic AI platform, and new engagements are by referral. It is not ranked on any launch leaderboard: no AI price is published, seat cost does not apply, and netomi.com lists no channels to count.

Richpanel

Richpanel sells a helpdesk with AI agents in one product. Its pricing address serves two different plan structures, so AI price per outcome and seat cost are both conflicting and unranked, while channel coverage puts it joint 10th with 7 native channels of 12. AI is billed in credits whose cost depends on token use.

Salesforce Service Cloud (plus Agentforce)

Salesforce Service Cloud is Salesforce's customer service suite, and Agentforce ranks in the per-conversation group of AI price per outcome at $2 per conversation, a price Salesforce also labels Help Agent Resolutions. Seat cost is conflicting and unranked because Salesforce's pricing does not settle which edition covers email plus live chat. It sits joint 31st on channel coverage with 3 native channels of 12, with 6 more sold as add-ons.

Siena AI

Siena AI automates support for ecommerce brands on top of their helpdesk, ranked on AI price per outcome at $0.90 per automated ticket plus a $750 a month platform fee. Seat cost does not apply, and it sits joint 22nd on channel coverage with 5 native channels of 12. Siena does not define what counts as an automated ticket.

Sierra

Sierra builds AI agents for large enterprises and says customers pay only when the software achieves specific, valuable outcomes, but no price or outcome definition is published, so it is not ranked on AI price per outcome. Seat cost does not apply, and it sits joint 16th on channel coverage with 6 native channels of 12. Its language count differs by page: 59 languages, 58 languages, and 60+ locales for voice.

Yuma AI

Yuma AI automates support, sales and social replies for ecommerce brands, and its annual prices are labelled illustrative and sized to a forecast, so it is quote only and not ranked on AI price per outcome. Seat cost does not apply because Yuma never charges per agent, and it sits joint 22nd on channel coverage with 5 native channels of 12. Every plan carries a 12-month commitment.

Tidio (plus Lyro)

Tidio is a customer service platform with the Lyro AI Agent, and Lyro is conflicting and unranked on AI price per outcome because tidio.com sells it in conversation bundles while getlyro.ai sells it from a credit wallet. It sits 1st on seat cost at 5 agents ($290.04 a year on Starter, annual billing) and joint 16th on channel coverage with 6 native channels of 12. Starter is priced per workspace and self-serve plans stop at 10 agents, so Tidio is not ranked at 25 or 100 agents.

Zendesk (Suite and Zendesk AI agents)

Zendesk sells a helpdesk suite with its own AI agents, ranked on AI price per outcome at $1.50 per automated resolution when 100 or more are bought ahead, or $2.00 pay as you go. It sits 9th on seat cost at 25 agents ($16,500 a year on Suite Team, annual billing) and joint 2nd on channel coverage with 9 native channels of 12. The cheaper Support Team plan has email ticketing without messaging or live chat, so an email-plus-chat team starts at Suite Team.

Zoho Desk (plus Zia)

Zoho Desk is Zoho's helpdesk with the Zia AI assistant, and with no published per-resolution or per-conversation AI price it is not ranked on AI price per outcome. Zoho prices Desk by region and currency, so seat cost stays unranked until the US price list is settled, while channel coverage puts it joint 2nd with 9 native channels of 12. The Standard plan caps at 5 users, so larger teams start at Professional.