Best AI help desk software, ranked by price per AI resolution

HubSpot's customer agent charges $0.50 per resolved conversation, 1st in the per-resolved-conversation group of the AI price leaderboard. It runs on Service Hub Professional or Enterprise and is paid in HubSpot Credits, 50 credits per resolution. Professional includes 10,000 credits a month, enough for 200 resolutions if no other AI feature draws on them. A resolution means the conversation was not handed to a human for 72 hours. HubSpot describes the agent as resolving customer inquiries across email and live chat around the clock.

Watch for: The low AI rate sits on the highest 25-agent seat price on the leaderboard: $27,000 a year on Professional with annual billing.

LiveChat sells AI resolutions in packs of 50 for $49.50, which works out to $0.99 each, on Essential and Growth. Essential includes 10 AI resolutions a month and Growth 200. One resolution means the AI solved the customer's question, and several questions in one chat still count as one. The pack format places LiveChat in its own bundle group on the AI price leaderboard. Essential costs $19 per user a month on annual billing, $5,700 a year for 25 agents.

Watch for: Enterprise AI usage is agreed in a custom offer, so only Essential and Growth carry a published pack price.

Freshdesk charges $49 per 100 Freddy AI Agent sessions, $0.49 each, on Growth, Pro and Enterprise for Freshdesk and Freshdesk Omni. A session covers 24 hours of chat or 72 hours from a customer's first email, and it is billed whether or not the AI resolves the request. That puts Freshdesk in a per-session group, apart from per-resolution prices. The first 500 sessions are free once per account, and packs expire with the payment cycle. Omni Growth costs $29 per agent a month on annual billing.

Watch for: Sessions bill on unresolved conversations too, so the $0.49 cannot be set against a per-resolution price.

Help Scout's AI Answers costs $0.75 per resolution, 2nd in the per-resolved-conversation group, and it can be added to Standard, Plus or Pro. One charge covers a conversation even if AI Answers replies to several questions in it. There is no charge if the customer escalates, searches the knowledge base, asks more questions or says they need more help. New accounts get a free trial of AI Answers, and a monthly spending cap can be set. Standard costs $25 per user a month on annual billing.

Watch for: Standard caps at 25 users, so a larger team pays Plus or Pro seat prices before the AI line.

Gorgias puts AI Agent on every plan and charges only when it resolves a conversation: $1.00 per automated interaction on monthly billing and $0.90 on annual billing for Basic and Pro. Because it bills only resolved conversations, it ranks in the per-resolved-conversation group, joint 3rd on the leaderboard at the annual rate. Plans include 30, 190 or 530 automated interactions a month depending on tier. Gorgias states that it powers customer conversations for 40% of Shopify brands. Its help desk is priced by ticket volume, so it has no seat figure.

Watch for: Gorgias publishes no overage rate for interactions past the plan allotment.

Intercom's Fin costs $0.99 per outcome, level on price with eDesk and ahead of it here on channel coverage, seven native channels to five. An outcome is a resolution, a procedure handoff, a disqualification or a self-serve routing, at most one per conversation, and nothing is charged if Fin cannot answer. Fin works on every Intercom plan and on other help desks, where a 50-outcome monthly minimum applies. Essential seats cost $19 a month on annual billing. Fin Voice costs $1.99 per outcome through sales.

Watch for: Fin charges for handoffs and routings as well as resolutions, so an outcome count is larger than a resolution count.

eDesk includes its AI Agent on every plan and charges $0.99 per outcome, once per ticket. An outcome is the AI answering the customer or taking a real action on their behalf, and nothing is charged when it does neither. eDesk positions itself as support for ecommerce, with Essential at $39 per user a month on annual billing covering one online store or marketplace. Its AI claims any language, without a count. eDesk holds 4.5 on G2 from 80 reviews.

Watch for: eDesk bills an outcome when the AI answers or takes an action, a different event from a resolution at HubSpot or Zendesk.

Jira Service Management charges $1.00 per AI agent resolution, with no minimum and no included allowance, on Service Collection Standard, Premium and Enterprise. A resolution counts when the AI agent handles an inquiry end to end without escalating to a human, assessed after 24 hours of inactivity. Teams can pay as they go or buy prepaid or annual committed packs. Standard has the lowest 25-agent seat figure on the leaderboard, $5,650 a year on annual billing. Atlassian sells a separate virtual service agent for employee self-service.

Watch for: With no included allowance, the first AI resolution of each month is billed at $1.00.

Zendesk includes 5 automated resolutions per agent a month on Support Team and Suite Team and 10 on Suite Professional, capped at 10,000 a year. Beyond that it charges $1.50 per automated resolution on committed volume of 100 or more, or $2.00 pay as you go. A resolution is counted once per conversation, only when the AI agent resolves the request without escalation. Suite Team costs $55 per agent a month on annual billing. Zendesk's AI agents include Forethought AI agents by Zendesk.

Watch for: Zendesk introduced resolution tiers on 18 May 2026 without publishing their prices; the pricing page still shows one rate.