Tidio
Tidio is a customer service platform with the Lyro AI Agent, and Lyro is conflicting and unranked on AI price per outcome because tidio.com sells it in conversation bundles while getlyro.ai sells it from a credit wallet. It sits 1st on seat cost at 5 agents ($290.04 a year on Starter, annual billing) and joint 16th on channel coverage with 6 native channels of 12. Starter is priced per workspace and self-serve plans stop at 10 agents, so Tidio is not ranked at 25 or 100 agents.
1st Seat Cost
Benchmark positions
- AI price per outcome
-
- Conflicting prices across sources
- Seat cost
- No published price
- Channel coverage
- 16th= with 6 native channels
Facts
- Founded
- 2013
- Ownership
- Venture-backed
- G2 rating
- 4.6 / 5 (1,962 reviews)
Pricing
AI price per outcome
| Plan / tier | Price | Unit |
|---|---|---|
| Lyro AI Agent add-on, entry tier (50 Lyro conversations per month) | $32.50 | per month for 50 Lyro AI conversations, price shown on the annual-billing view (= $0.65 per conversation, inference) |
| Lyro on getlyro.ai, pay as you go wallet | Not published | credits; '$1 = 1,000 credits', each model burns at its own rate (rates not published on the page) |
| Premium plan: pay-per-resolution billing with guaranteed 50% resolution rate | Not published | per resolution, price not published |
| Monthly outcomes | Est. bill |
|---|---|
| 500 | N/A |
| 2,000 | N/A |
| 10,000 | N/A |
Channel coverage
6 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Not stated |
| SMS | Not stated |
| Native | |
| Facebook Messenger | Native |
| Native | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Native |
| Help center / knowledge base | Not stated |
| Community forum | Not stated |
| Slack / Teams | Not stated |
Data as of 8 October 2026