LiveChat
LiveChat, from Text, is chat software for B2B SaaS companies and ecommerce stores, and its AI Agent ranks on AI price per outcome at $49.50 per pack of 50 AI resolutions. It sits joint 2nd on seat cost at 25 agents ($5,700 a year on Essential, annual billing) and joint 16th on channel coverage with 6 native channels of 12. Essential includes 10 AI resolutions a month and Growth 200, and several questions in one chat count as one resolution.
1st AI Price per Outcome
2nd Seat Cost
Benchmark positions
- AI price per outcome
-
- 1st in Bundle pricing
- Seat cost
-
- 2nd= at 25 agents
- Channel coverage
- 16th= with 6 native channels
Facts
- HQ
- Wrocław, Poland
- Founded
- 2002
- Ownership
- Public, WSE: TXT (Text S.A.)
- G2 rating
- 4.5 / 5 (813 reviews)
Pricing
AI price per outcome
| Plan / tier | Price | Unit |
|---|---|---|
| Extra AI resolutions package | $49.50 | per package of 50 AI resolutions (= $0.99 per resolution, inference) |
| Included AI resolutions | Not published | Essential 10 per month, Growth 200 per month |
| Monthly outcomes | Est. bill |
|---|---|
| 500 | $495 |
| 2,000 | $1,980 |
| 10,000 | $9,900 |
Seat pricing
| Plan | Monthly | Annual / month | Chat | |
|---|---|---|---|---|
| Essential | $25.00 | $19.00 | Yes | Yes |
| Growth | $99.00 | $79.00 | Yes | Yes |
| Enterprise | N/A | N/A | Yes | Yes |
Channel coverage
6 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Not stated |
| SMS | Via integration |
| Native | |
| Facebook Messenger | Native |
| Native | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Native |
| Help center / knowledge base | Not stated |
| Community forum | Not stated |
| Slack / Teams | Not stated |
Data as of 8 October 2026