Help Scout
Help Scout is a customer communication platform for growing businesses, ranked on AI price per outcome at $0.75 per resolution for its AI Answers add-on. It sits joint 5th on seat cost at 25 agents ($7,500 a year on Standard, annual billing) and joint 4th on channel coverage with 8 native channels of 12. Standard caps at 25 users, so a 100-agent team needs Pro, which is sold through a demo and has a 10-user minimum.
2nd AI Price per Outcome
Benchmark positions
- AI price per outcome
-
- 2nd in Per resolved conversation
- Seat cost
-
- 5th= at 25 agents
- 8th= at 5 agents
- 9th at 100 agents
- Channel coverage
- 4th= with 8 native channels
Facts
- HQ
- Boston, Massachusetts, US
- Founded
- 2011
- Ownership
- Private
- G2 rating
- 4.4 / 5 (431 reviews)
Pricing
AI price per outcome
| Plan / tier | Price | Unit |
|---|---|---|
| AI Answers | $0.75 | resolution |
| AI Answers free trial | Not published | resolution |
| Monthly outcomes | Est. bill |
|---|---|
| 500 | $375 |
| 2,000 | $1,500 |
| 10,000 | $7,500 |
Seat pricing
| Plan | Monthly | Annual / month | Chat | |
|---|---|---|---|---|
| Standard | $30.00 | $25.00 | Yes | Yes |
| Plus | $54.00 | $45.00 | Yes | Yes |
| Pro | $90.00 | $75.00 | Yes | Yes |
Channel coverage
8 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Via integration |
| SMS | Native |
| Native | |
| Facebook Messenger | Native |
| Native | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Native |
| Help center / knowledge base | Native |
| Community forum | Not stated |
| Slack / Teams | Not stated |
Data as of 8 October 2026