Rankings
Best Picks
Ranked picks for helpdesk and AI customer service software by use case and category.
- Best customer service software for small business, ranked by the cost of 5 agentsBest customer service software for small business ranked by what 5 agents cost a year: Tidio at $290.04, then Crisp, Freshchat, Intercom and LiveChat at $1,140.
- Best customer service software, ranked by native channel coverageBest customer service software ranked by how many of 12 channels each tool covers natively, from Crisp with 11 to Salesforce with 3, with seat cost as the tie-break.
- Best help desk software for small business, ranked by the cost of 5 agentsBest help desk software for small business ranked by what 5 agents cost a year on annual billing: Intercom at $1,140, HubSpot at $1,200, Jira at $1,250 and more.
- Best help desk software, ranked by seat cost at 25 agentsBest help desk software ranked by what 25 agents cost a year on annual billing, from Jira Service Management at $5,650 to HubSpot at $27,000, with channel counts.
- Intercom competitors: 12 Intercom alternatives ranked by seat costIntercom competitors ranked by seat cost at 25 agents. Only Jira Service Management costs less than Intercom's $5,700 a year; Freshchat and LiveChat match it.
- Help Scout alternatives: 12 options ranked by seat cost at 25 agentsHelp Scout alternatives ranked by seat cost at 25 agents. Jira Service Management costs $5,650 a year against $7,500 for Help Scout Standard, and Hiver ties it.
- Best ticketing software for support teams, ranked by seat cost at 25 agentsBest ticketing software ranked by what 25 agents cost a year on the cheapest email and chat plan, led by Jira Service Management at $5,650 and Intercom at $5,700.
- Zendesk competitors: 12 Zendesk alternatives ranked by seat costZendesk competitors ranked by seat cost at 25 agents. Jira Service Management costs $5,650 a year and Intercom $5,700, against $16,500 for Zendesk Suite Team.
- Best AI customer service software, ranked by price per resolved conversationBest AI customer service software ranked by published price per resolved conversation, from HubSpot at $0.50 to Zendesk at $1.50, plus Ada, Decagon and Sierra.
- Best AI help desk software, ranked by price per AI resolutionBest AI help desk software ranked by published price per AI-resolved conversation: HubSpot $0.50, Help Scout $0.75, Intercom and eDesk $0.99, Zendesk $1.50.