Zendesk
Zendesk sells a helpdesk suite with its own AI agents, ranked on AI price per outcome at $1.50 per automated resolution when 100 or more are bought ahead, or $2.00 pay as you go. It sits 9th on seat cost at 25 agents ($16,500 a year on Suite Team, annual billing) and joint 2nd on channel coverage with 9 native channels of 12. The cheaper Support Team plan has email ticketing without messaging or live chat, so an email-plus-chat team starts at Suite Team.
2nd Channel and Language Coverage
Benchmark positions
- AI price per outcome
-
- 8th in Per resolved conversation
- Seat cost
-
- 9th at 25 agents
- 12th at 5 agents
- 8th at 100 agents
- Channel coverage
- 2nd= with 9 native channels
Facts
- HQ
- San Francisco, California, US
- Founded
- 2007
- Ownership
- Private (acquired by an investor group in 2022)
- G2 rating
- 4.3 / 5 (7,094 reviews)
Pricing
AI price per outcome
| Plan / tier | Price | Unit |
|---|---|---|
| Committed automated resolutions | $1.50 | automated resolution |
| Pay-as-you-go resolutions | $2.00 | automated resolution |
| Included automated resolutions | Not published | automated resolution per agent per month |
| Monthly outcomes | Est. bill |
|---|---|
| 500 | $750 |
| 2,000 | $3,000 |
| 10,000 | $15,000 |
Seat pricing
| Plan | Monthly | Annual / month | Chat | |
|---|---|---|---|---|
| Support Team | $25.00 | $19.00 | Yes | No |
| Suite Team | $69.00 | $55.00 | Yes | Yes |
| Suite Professional | $149 | $115 | Yes | Yes |
| Suite Enterprise + Copilot | N/A | N/A | Yes | Yes |
Channel coverage
9 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Native |
| SMS | Add-on |
| Add-on | |
| Facebook Messenger | Native |
| Native | |
| X (Twitter) | Native |
| In-app / mobile SDK | Native |
| Help center / knowledge base | Native |
| Community forum | Native |
| Slack / Teams | Add-on |
Data as of 8 October 2026