Jira Service Management
Jira Service Management is Atlassian's service desk, sold inside the Service Collection, and its customer service AI agent ranks on AI price per outcome at $1.00 per AI agent resolution with no included allowance. It sits 1st on seat cost at 25 agents ($5,650 a year on Standard, annual billing) and 30th on channel coverage with 4 native channels of 12. Standard is priced in tiers, so the per-agent price falls as the team grows.
1st Seat Cost
Benchmark positions
- AI price per outcome
-
- 7th in Per resolved conversation
- Seat cost
-
- 1st at 25 agents
- 7th at 5 agents
- Channel coverage
- 30th with 4 native channels
Facts
- HQ
- Sydney, Australia (Atlassian)
- Founded
- 2002 (Atlassian)
- Ownership
- Public, Nasdaq: TEAM (Atlassian)
- G2 rating
- 4.3 / 5 (986 reviews)
Pricing
AI price per outcome
| Plan / tier | Price | Unit |
|---|---|---|
| Customer Service Management AI agent resolution | $1.00 | per AI agent resolution |
| Virtual service agent, above the included allowance | Not published | per assisted conversation per month (volume discounts apply) |
| Monthly outcomes | Est. bill |
|---|---|
| 500 | $500 |
| 2,000 | $2,000 |
| 10,000 | $10,000 |
Seat pricing
| Plan | Monthly | Annual / month | Chat | |
|---|---|---|---|---|
| Free | $0.00 | $0.00 | Yes | Yes |
| Standard | N/A | N/A | Yes | Yes |
| Premium | N/A | N/A | Yes | Yes |
| Enterprise | N/A | N/A | Yes | Yes |
Channel coverage
4 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Not stated |
| SMS | Not stated |
| Not stated | |
| Facebook Messenger | Not stated |
| Not stated | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Not stated |
| Help center / knowledge base | Native |
| Community forum | Not stated |
| Slack / Teams | Native |
Data as of 8 October 2026