Cognigy
Cognigy, part of NICE, sells enterprise AI agents and defines a billable conversation without publishing a price, so it is not ranked on AI price per outcome. Seat cost does not apply, and it sits joint 22nd on channel coverage with 5 native channels of 12. Up to 50 user inputs in under 24 hours count as one billable conversation, whether an AI agent or a human handles it.
Benchmark positions
- AI price per outcome
-
- No published price
- Seat cost
- Not applicable
- Channel coverage
- 22nd= with 5 native channels
Facts
- HQ
- Düsseldorf, Germany
- Founded
- 2016
- Ownership
- Owned by NiCE (Nasdaq: NICE)
- G2 rating
- 4.6 / 5 (13 reviews)
Pricing
Channel coverage
5 native channels of 12
| Channel | Status |
|---|---|
| Not stated | |
| Live chat | Native |
| Voice / phone | Native |
| SMS | Native |
| Native | |
| Facebook Messenger | Native |
| Not stated | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Not stated |
| Help center / knowledge base | Not stated |
| Community forum | Not stated |
| Slack / Teams | Not stated |
Data as of 8 October 2026