Siena AI
Siena AI automates support for ecommerce brands on top of their helpdesk, ranked on AI price per outcome at $0.90 per automated ticket plus a $750 a month platform fee. Seat cost does not apply, and it sits joint 22nd on channel coverage with 5 native channels of 12. Siena does not define what counts as an automated ticket.
1st AI Price per Outcome
Benchmark positions
- AI price per outcome
-
- 1st in Per automated ticket
- Seat cost
- Not applicable
- Channel coverage
- 22nd= with 5 native channels
Facts
- G2 rating
- 4.8 / 5 (28 reviews)
Pricing
AI price per outcome
| Plan / tier | Price | Unit |
|---|---|---|
| Platform fee | $750 | per month |
| Automation Pack | $0.90 | per automated ticket |
| Monthly outcomes | Est. bill |
|---|---|
| 500 | N/A |
| 2,000 | N/A |
| 10,000 | N/A |
Channel coverage
5 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Not stated |
| SMS | Via integration |
| Not stated | |
| Facebook Messenger | Not stated |
| Native | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Not stated |
| Help center / knowledge base | Native |
| Community forum | Not stated |
| Slack / Teams | Native |
Data as of 8 October 2026