Hiver
Hiver Omni is an omnichannel customer service platform whose AI Agents come on every plan with no published price, so it is not ranked on AI price per outcome. It sits joint 5th on seat cost at 25 agents ($7,500 a year on Growth, annual billing) and joint 22nd on channel coverage with 5 native channels of 12. Seats start at 2, then 5, then grow in steps of 5, and Hiver in Gmail is a separate product with its own prices.
Benchmark positions
- AI price per outcome
-
- No published price
- Seat cost
-
- 5th= at 25 agents
- 8th= at 5 agents
- Channel coverage
- 22nd= with 5 native channels
Facts
- G2 rating
- 4.6 / 5 (1,292 reviews)
Pricing
Seat pricing
| Plan | Monthly | Annual / month | Chat | |
|---|---|---|---|---|
| Hiver Omni Growth | $35.00 | $25.00 | Yes | Yes |
| Hiver Omni Pro | $65.00 | $55.00 | Yes | Yes |
| Hiver Omni Elite | $95.00 | $85.00 | Yes | Yes |
Channel coverage
5 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Add-on |
| SMS | Add-on |
| Native | |
| Facebook Messenger | Not stated |
| Not stated | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Not stated |
| Help center / knowledge base | Native |
| Community forum | Not stated |
| Slack / Teams | Native |
Data as of 8 October 2026