Kustomer
Kustomer is a customer service platform with its own AI agents and solutions for retail, finance, travel and health teams. It publishes no prices, saying every CX team's setup is different, so it is not ranked on AI price per outcome or seat cost, and it sits joint 22nd on channel coverage with 5 native channels of 12. Voice, SMS and WhatsApp count as add-ons, with Voice and WhatsApp sold pay as you go.
Benchmark positions
- AI price per outcome
-
- No published price
- Seat cost
- Quote only
- Channel coverage
- 22nd= with 5 native channels
Facts
- Founded
- 2015
- Ownership
- Venture-backed
- G2 rating
- 4.4 / 5 (566 reviews)
Pricing
Seat pricing requires a sales quote.
Channel coverage
5 native channels of 12
| Channel | Status |
|---|---|
| Native | |
| Live chat | Native |
| Voice / phone | Add-on |
| SMS | Add-on |
| Add-on | |
| Facebook Messenger | Native |
| Native | |
| X (Twitter) | Not stated |
| In-app / mobile SDK | Not stated |
| Help center / knowledge base | Native |
| Community forum | Not stated |
| Slack / Teams | Not stated |
Data as of 8 October 2026